The following information will assist you in restoring a Trilogy device back to a Restore Point in order to resolve any changes to programs or settings that have rendered the system unusable. In the case that there are files, settings, profiles on the system it is advised to back these up on an external drive or USB drive if needed.
Note: This will not work on locked units unless they are unlocked and a new restore point is created on the system.
Open the Start Menu
Search for and select “Create a Restore Point”
Select “System Restore”
Select the Restore Point you wish to restore back to
The oldest Restore Point should be the one created when the system was setup and set it back to the initial point of when it was first received by the user.
This will start the restore process and restart the system.
After this has run for a little while the system should reboot with the necessary changes to the system to get it back to its previous state.